Why ISO 9001 Certification is important when you provide a service?
As a specialized consultancy we don’t manufacture products. Instead our products are the reports we send to customers on finishing of a project. You might think ISO 9001 Certification in Oman is not quite as critical for us as it is to an organization making physical products. However, as I will explain here, it’s just as important.
Establishing a Quality Management System
Very shortly after the production of Inn-oval in 2003 we decided to establish a Quality Management System. We planned the scheme to reflect the way we already worked. However, we also made it agreeable with the requirements of ISO 9001 Certification in Nigeria. We consider our framework the IBMs, or Inn-oval Business Management system.
In 2003 everyone at Inn-oval utilized to work at Alcan’s excellent research focus in Ban-bury. Thusly, we were already familiar with the ‘formal report writing followed by audit and endorsement' way of working. Making the progress to a formalized ISO 9001 system truly wasn’t such a big step.
The single greatest guide in the entire procedure was the creation and ongoing development of an electronic database system. We’re able to access this via our organization Intranet. Our in-house expertise for software creation has been an extremely crucial feature in our development. Presently we have a huge library of records for everything we have accomplished for all our clients.
Auditing of ISO 9001 Certification
Since the begin, LRQA has audited us. We locate the approximate 9-monthly audit cycle an appropriate frequency. Furthermore, we feel that their external view and conclusions are both well-balanced and useful.
How we use ISO 9001 Certification in Chennai
We use ISO 9001 Certification in Chennai to control the processes we use to make our products. In our case, that’s our reports. I suppose that is where the most important misconception about quality management systems arises. A QMS is not specifically about putting a ‘badge’ on a product. In truth, this is not authorized. ISO 9001 is about the system that produces the product; how is it controlled and managed ? How is it reviewed and developed?
At Inn-oval we apply the oft-mentioned ‘Plan-Do-Check-Act’ time and time again to help make the framework greater robust.
Every product we make, which in our case is a document of some type and format, goes through the same ‘life cycle’ method. This culminates with a final review and approval, by someone other than the author, before we send it to the customer.
How does ISO 9001 certification benefit our clients?
Quite simply, ISO 9001 Certification implies that at least one other pair of eyes, in addition to the certified and highly-skilled person doing the writing will critically audit each report issued by Inn-oval. This ensures a level of standardization with the content and style, for example, by utilizing our corporate documentation. It additionally implies that the client’s report benefits by the broader knowledge and experience within Inn-oval.
To our clients? Without a doubt. Each product is of a high standard and fully recognizable. Besides, we have a record of everything we do for each and every client. This is available for future reference whenever required.
For Innoval? Yes again. The meticulousness of a periodic external audit makes us to keep our systems up-to-date and maintain the levels of performance that might otherwise gradually become agreeable and degrade over time. The challenge to continually improve and to be able to demonstrate this works for us.
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