How to fix Firefox has stopped working error?

How to fix Firefox has stopped working error?

Mozilla Firefox Customer Support Phone Number


Despite not being on top, Firefox has maintained its own place in this networking world. It has been used by a majority of individuals all around the world and supposed to be an excellent alternative for Chrome and Edge. But despite its popularity and unmatchable features it may hamper few issues and crash when you might sit down to do some critical work. You might get a pop-up stating ‘A problem caused the program to stop working correctly. Please close the program.’ In order you are having the same glitch while working on it, you can either follow the below-mentioned troubleshooting steps or get on a telephonic conversation with the experts at the Mozilla Firefox customer service number. They are trained and qualified to assist you with all your queries and that too 24*7.


1.     Disable the Hardware Acceleration

ü rnStart with launching the browser and then try opening ‘about: preferences’ URL by typing it down on the address bar. Alternatively, you can also opt for the three-horizontal line on the top right of the page and click on the ‘Option’ tab.

ü rnNow, scroll down under the ‘General’ section in order to locate the ‘Performance’ option.

ü rnFirefox will automatically enable the ‘Use recommended performance setting’ option. 

ü rnThen, disable the option to further hidden possibilities.

ü rnAnd finally, disable the ‘Hardware Acceleration when available’ option. 

ü rnJust close your browser now and try relaunching it.


2.     Disable Smooth Scrolling

ü rnJust like when you land on thern‘Preference’ page, below that you will find the ‘Browsing’ section.

ü rnThere, uncheck two options that are –‘Use auto scrolling’ and ‘Use smooth scrolling’ options.

ü rnAnd then close the browser and relaunch it.


3.     Disable the Extension like the Ad Blocker and VPN

This can be a significant cause after the Firefox upgrade which takes place automatically to the latest version. Extensions like AdBlocker and VPNare surely the major causes for a browser to crash down. So, in case you have these, you can disable them to fix this issue.

4.     Delete the Cookies

ü rnFirstly go to the ‘about.preferences#privacy’ page.

ü rnThen, scroll down to ‘Cookies and Site Data’ tab.

ü rnFinally, click on the ‘Clear Data’ option in order to delete all the stored cookies on Firefox.


5.     Remove the Proxy Settings

ü rnStart by going to “about:preferences#general” page and then scroll to the bottom of the page.

ü rnThen, click on the “Settings” tab, which is against the “Network Settings” section.

ü rnThis will open the “Connection Settings” pop-up.

ü rnNow, choose the “No proxy” option.

ü rnFinally, click “OK” in order to close the settings.

Hope these troubleshooting steps might have helped you in resolving the error. In case you are still stuck on the same page, you can talk to the expert technicians at the Mozilla Firefox technical support number. They are having a piece of sound knowledge and experience in helping their customers with all of their queries.

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Read More: Mozilla Firefox Contact Number  |  Mozilla Firefox Customer Care Number

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