6 Best Outsourcing Practices and Trends In 2021

6 Best Outsourcing Practices and Trends In 2021

2020 has been undeniably challenging. The pandemic has caused a dramatic change in the way we live and work. Most of the companies had to pause their operations. Others had to file for bankruptcy. The economy suffered, and the outsourcing industry was no exception to the rule. On a lighter note, businesses from all sorts of the industry are beginning to embrace the value of remote working and outsourcing tasks. 

Outsourcing is delegating tasks to a third-party company. It is a business practice that lowers operational and increases efficiencies. The service provider's underlying principles are completing tasks faster, and cheaper is what makes outsourcing a growing phenomenon - paving for more innovative trends and practices in 2021. 

What Are The Outsourcing Practices and Trends In 2021?

Most businesses think that e-commerce outsourcing services is simply about saving money and minimizing expenses. Outsourcing can offer more than just that; it can be a way to develop new strategies, giving your company access to new skills and innovation that reposition your business in the industry. Below are six outsourcing trends and practices to look out to in 2021: 

New Boundaries and Opportunities

The cost of hiring employees and keeping them in-house can be expensive, and due to the financial crisis, companies are no more capable of investing in it. The new normal will welcome more opportunities abroad without employees leaving their homes. Outsourcing across the country and all over the world will become more inviting as it is more cost-effective and favorable. 

Smaller Teams  

What 2020 has taught the business industry the most is the power of smaller teams. Companies are now choosing to operate only with the key contributor leading them to reduce their workforce. E-commerce outsourcing services will then benefit from this reduction. While businesses prefer having smaller teams, it can be difficult to function with lesser employees -this is where outsourcing enters and fix the problem. 

Flexibility and Remote Working

The economy will continue to experience the consequence of the pandemic. Due to health and safety concerns, more organizations must operate through their homes - making outsourcing and flexibility in demand for the rest of 2021.

In-demand for Digital Solutions

The digital tools and industry have rapidly accelerated following the pandemic. The digital transformation has affected face-to-face activities such as clothing and grocery shopping. Due to these changes, the demand for video conference applications has increased. Companies facing unprecedented obstacles will lead them to adapt to the digital business climate.

Consistency and Risk Management

Situations such as employee turnover can add uncertainty to a company. Outsourcing roles can provide a level of consistency while minimizing the risks that a substandard operation level brings even just a short period of time.

Customer Experience as The Number 1 Priority

 The moment companies are ready to operate once again and have established a reliable team; they will finally begin improving and focusing on customer experience management. When nations were under quarantine and lockdown in 2020, most businesses failed to deliver and even sell their products; still, customers stood with them because of a satisfying customer experience companies have given in the past.  

What Are the Advantages of Outsourcing During a Time of Crisis/Post-Pandemic?

 Despite their size or industry, companies must be on the lookout to stay competitive in a growing business environment. Organizations must search for the best strategies to boost their sales and efficiency. We can now fully understand the struggle, having experienced the pandemic's impact, including the importance of outsourcing tasks. 

 Outsourcing roles and services will change the face of many companies giving more positive results. Digital advancements and automation will minimize unnecessary tasks and improve communication between executive officers and their third-party providers. Innovative digital tools, remote working, and flexibility will contribute to companies' services and improve productivity. 

Choosing the Right Outsourcing Company

Before businesses decide which third-party company to collaborate with, there are some things they should consider. Business owners must provide a clear and accessible short-term and long-term goal of their business. A partnership with an outsourcing company begins with developing a strategy that manages to reach the desired outcome

Vision, skills, and expertise represent a few of the deciding factors in choosing an outsourcing company. Knowledge of the business, tools, great employees, and the strength to keep up with the struggles make an outsourcing company a great partner. Another crucial element that businesses must keep in mind of building a competitive team is that the outsourcing partner must share the company's vision and values. 


The outsourcing industry is undergoing consistent transformations to overcome obstacles. New trends have emerged that focus on providing a cost-effective service that fits both small and big businesses. If you consider outsourcing in 2021, ensure that you choose the right outsourcing partner. Global Sky is a comprehensive outsourcing solutions provider that offers inbound and outbound marketing and other services for clients all over the world.

BUSINESS (B2B) Commercial Call Centres BUSINESS (B2B) Commercial Call Centres

Send Us A Message

Contact Details